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THIS FORM IS STRICTLY FOR FIBERNETICS WHOLESALE CUSTOMERS. IF YOU ARE A BUSINESS SERVICE, PBX OR RESIDENTIAL CUSTOMER, PLEASE REFER TO THIS LINK FOR FURTHER ASSISTANCE: www.fibernetics.ca/contact-us

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Trouble details

Issue summary
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Issue details

Please include:
  • Please provide mtr trace for a 5 minute period between RTP endpoints if you are reporting voice quality issues
  • All call examples with calling number(s), called number(s) and date/time of the issue within 48 hours of opening this ticket.
    Format any call details as:
    • calling number: <number>
    • called number: <number>
    • date/time: YYYY/MM/DD HH:MM:SS
  • Any announcements heard.
  • As much description as possible.

The issue happens on
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