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THIS FORM IS STRICTLY FOR FIBERNETICS WHOLESALE CUSTOMERS. IF YOU ARE A BUSINESS SERVICE, PBX OR RESIDENTIAL CUSTOMER, PLEASE REFER TO THIS LINK FOR FURTHER ASSISTANCE:
www.fibernetics.ca/contact-us
Your contact Information
Your name
Your phone
Your email
Company name
Trouble details
Issue summary
max 144 characters
Your ticket reference
FN product name
--Please choose product name--
Dial-in (56K) Internet / VPOP
DIDOASIS
DSL
MetaSwitch Direct
CLEC Exchange (Porta)
RSO
TDM PRI
TOLL FREE
Wholesale 2STAGE LD
Porta Fax-to-Email
NEWT - IP-PBX
PIC Long Distance
Issue details
Please include:
Please provide mtr trace for a 5 minute period between RTP endpoints if you are reporting voice quality issues
All call examples with
calling number(s)
,
called number(s)
and
date/time
of the issue within
48 hours
of opening this ticket.
Format any call details as:
calling number: <number>
called number: <number>
date/time: YYYY/MM/DD HH:MM:SS
Any announcements heard.
As much description as possible.
calling number: called number: date/time:
The issue happens on
Every call
Only to certain destinations
Intermittently to the same destination
Copy the trace log here
Or attach the trace log here
Email is urgent
Validation code
Enter the letters seen here
Submit ticket